Payroll Tax Resolution Leader (2024)

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

About the Role:

The Payroll Tax Resolution Leader will lead a dynamic, tax-focused team by empowering and coaching members to advance business areas effectively. We seek a passionate leader dedicated to providing exceptional customer experiences for small business owners while enhancing workflows and achieving efficiency gains in a rapidly evolving environment.

In this role, you will oversee the Tax Resolution Captains, ensuring the seamless execution of daily operations and special projects. You will be responsible for strategic leadership, process improvement, and cross-functional collaboration to drive operational excellence and elevate the customer experience. The ideal candidate will have a proven management track record, a strong analytical mindset, and outstanding interpersonal skills. Our team thrives on collaboration, accuracy, and a positive work environment, handling thousands of critical tasks for our customers in a proactive and scalable manner.

About the Team:

The Tax teams within the Payroll Operations organization are essential in delivering services that ensure our customers' peace of mind. The Tax Resolution team is integral to this mission, ensuring impeccable delivery of key customer needs. We are seeking a high-energy, results-oriented, inspirational Tax Resolution leader with a proven ability to influence cross-functionally and scale our Tax teams.

Here’s what you’ll do day-to-day:

  • Lead a Captain Team of 8-10 passionate individuals with a focus on leadership development and project management.
  • Manage daily operations to ensure effective execution of tax resolution processes and address any operational issues that arise.
  • Collaborate with business stakeholders to ensure alignment and support for team initiatives and special projects.
  • Oversee quality assurance processes, ensuring accuracy and attention to detail in all aspects of tax resolution.
  • Implement and monitor systematic enhancements to maintain high standards of service.
  • Lead by example, motivating and guiding Tax Resolution Captains towards achieving excellence and fostering a collaborative, positive team environment.
  • Conduct regular performance reviews and provide constructive feedback to ensure continuous improvement and professional growth.
  • Utilize critical thinking and data-driven decision-making to identify and address areas for process improvement and operational efficiency.
  • Analyze performance metrics and customer feedback to inform strategy and drive continuous improvement.
  • Communicate proactively within and across teams to ensure clarity, effective information sharing, and alignment on objectives.
  • Build and maintain strong relationships with stakeholders and team members to support collaborative efforts and address any issues.
  • Present information, set effective agendas, and facilitate productive meetings and discussions.
  • Adapt to business needs by assisting with frontline core work as required to support overall team operations.

Here’s what we're looking for:

  • 1-3 years management experience.
  • 3+ years of operations experience.
  • Strong history of improving current processes and knowledge base and empowering team to participate in processes.
  • Proven track record in operations management, quality assurance, and process improvement.
  • Strong analytical and critical thinking skills, with a data-driven approach to decision-making and problem-solving.
  • Exceptional leadership and interpersonal skills, with the ability to inspire and guide a diverse team.
  • Excellent communication skills, with the ability to present information clearly and facilitate effective meetings.
  • Ability to thrive in a fast-paced environment, adapt to changing business needs and handle multiple priorities.

Our cash compensation amount for this role is $92,000/year to $113,000/year in Denver & most major metro locations. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require assistance in filling out a Gusto job application, please reach out to candidate-accommodations@gusto.com.

Payroll Tax Resolution Leader (2024)

FAQs

Payroll Tax Resolution Leader? ›

Gusto

Gusto
Gusto, Inc. is a company that provides payroll, benefits, and human resource management software for businesses based in the United States. Gusto handles payments to employees and contractors and also handles paperwork necessary to help client companies comply with tax, labor, and immigration laws.
https://en.wikipedia.org › wiki › Gusto,_Inc
is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools.

Who bears the burden of paying the payroll tax? ›

Half of payroll taxes (7.65 percent) are remitted directly by employers, with the other half withheld from employees' paychecks.

Who is responsible for payroll taxes? ›

Employers generally must withhold social security and Medicare taxes from employees' wages and pay the employer share of these taxes. Social security and Medicare taxes have different rates and only the social security tax has a wage base limit.

Who controls payroll tax? ›

The Employment Development Department (EDD) administers California's payroll taxes, including Unemployment Insurance, Employment Training Tax, State Disability Insurance (including Paid Family Leave), and California Personal Income Tax withholding.

What is a responsible person for payroll taxes? ›

A responsible person is a person or group of people who has the duty to perform and the power to direct the collecting, accounting, and paying of trust fund taxes.

Who actually pays payroll taxes? ›

Payroll tax is taken out of an employee's earnings. Employers then send the withheld taxes along with their portion of Social Security and Medicare taxes when they deposit taxes. As an individual tax filer, you don't have to manually pay in payroll tax from each paycheck. Your employer will do this for you.

Who actually bears the burden of the FICA tax? ›

So each party – employee and employer – pays 7.65% of their income, for a total FICA contribution of 15.3%. To calculate your FICA tax burden, you can multiply your gross pay by 7.65%. Self-employed workers get stuck paying the entire FICA tax on their own.

What happens if a company doesn't pay payroll taxes? ›

The Internal Revenue Service (IRS) and the state of California take payroll taxes seriously, and won't hesitate to bring legal action against your business if you don't pay. You could face fines, prison time, and property seizure.

What happens if your employer messes up your tax withholding? ›

If the company corrects the W-2 later on or reported a wrong withholding amount, then you may get a letter from the IRS requesting you pay some of the withholding back sometime in the future.

Who imposes payroll taxes? ›

In the United States, payroll taxes are assessed by the federal government, some of the 50 states and numerous cities. These taxes are imposed on employers and employees and on various compensation bases and are collected and paid to the taxing jurisdiction by the employers.

Who is in charge of payroll? ›

Payroll processing is one of many responsibilities your HR department may take on. Many business owners and HR leaders choose this option because HR does have expertise in handling employees with a very people-first mindset. This can lead to better employee experiences than finance's financial data handling expertise.

What would happen if there was no payroll tax? ›

What would happen if no one paid his or her payroll taxes? You'd see people in the streets—they would be the recipients of Social Security and Medicare. They would be immediately headed toward soup kitchens and starvation.

Which government collects payroll tax? ›

Key Terms. Federal income tax: The federal government collects taxes based on the earnings of individuals and businesses, called an income tax. The federal income tax pays for national programs such as defense, foreign affairs, law enforcement, and interest on the national debt.

What is the employer's responsibility for payroll taxes? ›

Kickstart your new business in minutes. An employer's federal payroll tax responsibilities include withholding from an employee's compensation and paying an employer's contribution for Social Security and Medicare taxes under the Federal Insurance Contributions Act (FICA).

Who is responsible for payroll administration? ›

Payroll Administrators are responsible for the upkeep and management of a company's payroll. They calculate wages and ensure that employees' salaries get paid correctly and on schedule.

Who is responsible for remitting payroll taxes? ›

Generally, employers must report wages, tips and other compensation paid to an employee by filing the required form(s) to the IRS. You must also report taxes you deposit by filing Forms 941, 943, 944, 945, and 940 on paper or through e-file. For e-file, go to E-file Employment Tax Forms for additional information.

Who actually bears the burden of paying tax? ›

consumers, and correspondingly more of the burden of the tax will be borne by producers. By contrast, the burden of a tax imposed on a product whose supply is very responsive to price, while consumer demand is insensitive to price, will tend to fall more on the purchasers of the product than on its producers.

Who bares the burden of paying taxes? ›

As a result, more of the tax burden falls on workers and less falls on owners of capital. Under certain assumptions, the entire burden of the capital income tax is shifted to workers in the long run, although owners of capital bear much of the burden in the short run.

Who pays most of the tax burden? ›

High-Income Taxpayers Paid the Majority of Federal Income Taxes. In 2021, the bottom half of taxpayers earned 10.4 percent of total AGI and paid 2.3 percent of all federal individual income taxes.

Who bears the tax burden in the US? ›

The burden is shared among stockholders, workers, and all investors. Shareholders bear most of the corporate income tax burden, but they aren't the only ones. Over time, others bear some of the burden because of a chain reaction that begins with the shareholders.

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